Pause before you act
A message that pressures you to hurry can stop you checking carefully. Take time before opening a link or sharing information.
Digital confidence
Use digital tools.
Keep your confidence.
Simple steps to check messages, protect information and use this website’s tools.
Check the source
Read the full website address. Use contact details you have independently checked instead of relying only on those in a message.
Protect your codes
Keep your PIN, password and one-time codes private. This website never asks for them.
Take care on shared devices
If you save a question on a shared device, delete it when finished. Downloaded copies may also be accessible to other users.
A QUICK PRACTICE
A message asks for your PIN to stop an account closure. What would you do?
Open an answer to explore the next step.
Pause the conversation and check independently.
That is a sound next step. Keep your PIN private and use independently verified contact details.
Send the PIN immediately.
Do not send it. Your code is private. If you already shared it, contact your service provider promptly through independently checked details.
Received a suspicious message?
Avoid the link and keep your PIN and OTP private. Contact the institution through independently verified details; if money has moved, alert the payment provider promptly and retain evidence.
Bank of Kigali · Security guidance ↗